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Terms and Conditions

Last updated: 18/03/2026

1. Introduction

These Terms and Conditions govern the use of the website, software platform, and services provided by DOLPHIN MC LTD (Company Number: 14499108) ("we", "us", or "our").

DOLPHIN MC LTD provides B2B hospitality technology solutions, including restaurant reservation and dining management software that enables restaurants and hospitality businesses to manage bookings, customer interactions, and operational processes through digital technology.

By accessing our website or using our services, you agree to comply with these Terms and Conditions.

2. Our Services

DOLPHIN MC LTD provides digital software solutions to hospitality businesses, including:

  • Online restaurant reservation management systems

  • Booking and table management tools

  • Customer management features

  • Business analytics and reporting tools

  • Promotional and customer engagement features

  • Software solutions designed to improve restaurant operations

The services are provided to business customers, including restaurants, cafes, hotels, bars, and other hospitality providers.

3. Business Accounts

To access certain services, businesses may be required to create an account and provide accurate business information.

Customers are responsible for:

  • Maintaining accurate account information

  • Keeping login credentials secure

  • Ensuring authorised users access the platform appropriately

  • Using the services in accordance with applicable laws and regulations

DOLPHIN MC LTD reserves the right to suspend or restrict accounts where misuse, security concerns, or breaches of these Terms occur.

4. Subscription and Fees

Access to certain services may require payment of subscription fees or other charges.

Fees may include:

  • Monthly or annual software subscriptions

  • Booking-related charges

  • Premium features

  • Advertising or promotional services

  • Additional business support services

Pricing and payment terms will be communicated to customers before services begin.

All payments must be made in accordance with agreed payment terms.

5. Use of the Platform

Customers agree not to:

  • Use the platform for unlawful purposes

  • Attempt to gain unauthorised access to the system

  • Copy, modify, or distribute our software without permission

  • Interfere with the operation or security of the platform

  • Upload harmful or malicious content

DOLPHIN MC LTD reserves the right to take action against misuse of the platform.

6. Customer Responsibilities

Businesses using our services remain responsible for:

  • The accuracy of information provided to customers

  • Managing their own restaurant operations

  • Honouring reservations made through their systems

  • Customer service and communication with their diners

  • Compliance with applicable hospitality, consumer, and data protection laws

DOLPHIN MC LTD provides technology services but does not operate or manage restaurants using the platform.

7. Intellectual Property

All intellectual property rights relating to the DOLPHIN MC LTD platform, software, branding, designs, and technology remain the property of DOLPHIN MC LTD unless otherwise stated.

Customers are granted a limited, non-exclusive right to use the platform for their business operations while subscribed to our services.

8. Data Protection and Privacy

DOLPHIN MC LTD processes personal information in accordance with applicable UK data protection laws.

Use of our services is also subject to our Privacy Policy, which explains how personal data is collected, used, and protected.

9. Availability of Services

We aim to maintain reliable access to our platform; however, we cannot guarantee uninterrupted availability at all times.

Services may occasionally be unavailable due to:

  • Maintenance

  • Technical issues

  • Third-party service interruptions

  • Security updates

We will take reasonable steps to minimise disruption.

10. Limitation of Liability

DOLPHIN MC LTD will not be responsible for:

  • Losses caused by customer misuse of the platform

  • Business decisions made using platform information

  • Restaurant services provided by customers

  • Temporary service interruptions outside our reasonable control

Our liability will be limited to the extent permitted by applicable UK law.

11. Termination

Either party may terminate services in accordance with the agreed subscription or service terms.

DOLPHIN MC LTD may suspend or terminate access if a customer:

  • Breaches these Terms

  • Misuses the platform

  • Fails to make required payments

  • Creates security risks

12. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, technology, or legal requirements.

Updated versions will be published on our website with the revised date.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.

DOLPHIN MC LTD
Company Number: 14499108
United Kingdom

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