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Privacy Policy

Last updated: 18/03/2026

1. Introduction

DOLPHIN MC LTD ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, digital platforms, and services.

DOLPHIN MC LTD (Company Number: 14499108) provides B2B restaurant reservation and dining management technology solutions to hospitality businesses, enabling restaurants and other businesses to manage bookings, customer interactions, and operational processes through digital systems.

This Privacy Policy applies to visitors of our website, restaurant partners, business customers, users of our services, and individuals who interact with our platform.

2. Information We Collect

We may collect the following information:

Business and Account Information

  • Business name and company details

  • Contact details of business representatives

  • Account registration information

  • Subscription and service information

  • Communication records

Customer and Platform Usage Information

  • Booking and reservation information processed through our platform

  • Customer preferences and requests submitted through participating businesses

  • Usage information relating to our website and services

  • Technical information such as IP address, browser type, device information, and website activity

Payment Information

Where applicable, payment and transaction information may be processed through secure third-party payment providers. We do not store full payment card details.

3. How We Use Your Information

We use personal information to:

  • Provide and manage our software services

  • Create and maintain business accounts

  • Process subscriptions and payments

  • Support restaurant partners using our platform

  • Improve our technology, products, and services

  • Communicate service updates and important information

  • Analyse usage trends and improve user experience

  • Maintain security and prevent fraudulent activity

  • Comply with legal and regulatory obligations

4. How We Share Information

We do not sell personal information.

We may share information with:

  • Restaurant and hospitality businesses using our platform

  • Technology providers that support our services

  • Cloud hosting and infrastructure providers

  • Payment processing providers

  • Professional advisers where required

  • Regulatory authorities where legally required

Any third parties we work with are expected to maintain appropriate security and confidentiality standards.

5. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

While we take reasonable steps to protect information, no online system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer required, it will be securely deleted or anonymised.

7. Your Data Protection Rights

Under UK data protection laws, you may have rights including:

  • The right to access your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of your information

  • The right to restrict or object to certain processing

  • The right to request transfer of your data where applicable

Requests relating to your personal data will be considered in accordance with applicable data protection laws.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website performance, and enhance user experience.

You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website or platform may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policies of any third-party services you access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

Any updates will be published on this page with the revised "Last updated" date.

11. Contact Information

DOLPHIN MC LTD
Company Number: 14499108
United Kingdom

For any privacy-related enquiries or requests regarding your personal information, please contact us through the appropriate contact channels provided on our website.

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